We have prepared this Privacy Statement to explain more about who we are and how we collect and manage your information.
Who we are
This Privacy Statement is issued by 15ToKnow, LLC., which includes the direct and indirect subsidiaries of 15ToKnow and covers information collected and used by us in the course of our business. In most cases, physician practices are independently owned, and their use of your information is covered in this Privacy Statement only where specifically noted.
Using our websites, mobile applications and other technology
We and our third-party service providers may collect information using cookies, pixels, web beacons, tracking tools and other similar technologies on our websites, mobile applications and in other areas of our business to collect information and provide you with the services that you have requested or participate.
Information we collect and how we use and share it
We may collect and use personal information if you make an appointment through our online appointment system, visit one of our in-network provider locations, or participate in other services offered by 15ToKnow. Subject to local consent requirements, we may use this and other information we collect to help us and our third-party service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). We, and our third-party service providers, also may use the cross-device tracking and other information we learn about you to present you with customized offerings or services on your devices. We also use the information that we collect to improve our products and services as well as your experience when visiting our websites and using our mobile applications.
Information we collect
We collect information from you when you access one of 15toKnow technology interfaces, such as when you check in for an appointment, book an appointment through our appointment portal, or download and use our applications. Information collected during the course of the these processes may include:
- Your name, email address, home and/or business address, phone number, and payment card information;
- Information relating to your membership in one of our services or programs or those of our program partners
This information may be provided to us directly when you access one of our technology interfaces, through our websites, directly at a provider’s location, or through our mobile applications. In some cases we may receive this information from a third party.
How we use this information
We use the information collected from you primarily to initiate or manage your profile and account on or to allow you access to some or all of the 15ToKnow Network. This information may be used to alert you when it is your turn to see your provider or to request you do a post-visit survey. After joining or accessing the 15ToKnow Network, we may send you post-visit information, offers, or other communications that may include surveys, discount or special offers, and customized healthcare information, notifications, or services, As a member, we may send you personalized offers based on your specific medical needs and location. You can opt-out of receiving these offers when signing in to use The 15ToKnow Network or at any time within your account.
In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages, emails, postal mail, or calls placed using autodialler technology) for products and services that we believe would be relevant for you. We also may use information related to your account or profile, demographics, or interests to display customized offers or services on our websites or on third-party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new products and services and other market research.
Who we share your information with
We will share your information only with those third parties (patient members and healthcare providers) that you designate, internally within 15ToKnow's corporate and subordinate offices, with partners whose products or services you have purchased or accessed through or in conjunction with the 15ToKnow Network’s retail product and services division, and with healthcare providers with whom you have attempted to make an appointment.
Aside from the purposes described above, we do not share your member information with any other third parties unless we have your consent or under special circumstances, such as:
- When we believe in good faith that the disclosure is required by law or to protect the safety of employees, the public, other members, healthcare providers or their staffs;
- When disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
- In the event of a merger, asset sale, or other related transaction.
How we secure your information
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
Managing your preferences and information
We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes.
Managing your communication preferences
Unsubscribing from one type of communication may not unsubscribe you from another type. Likewise, unsubscribing from our communications may not mean that you are unsubscribed from certain communications carried out independently by physicians with whom you have connected or other members.
Managing your information
In the event any information that you provide to us is inaccurate, changes, or you would like this information deleted, your information can be updated by contacting our offices (https://15ToKnow.com/). You can update certain aspects of your personal information by going to your account, signing in and clicking on the “your profile” section to update and amend your personal information.
Please note that in some instances it may not be possible to delete certain pieces of your information and a portion of the information may be needed for suppression purposes. In other instances, we may not have the ability to delete certain pieces of information that are stored on our systems or that have been provided to third parties in connection with the services discussed in this Privacy Statement.
As we operate via a global network of corporate offices and data centers, it may be necessary to transfer your information to a country outside of the country where it was originally collected or outside of your country of residence or nationality. The information that you provide us through your use of the 15ToKnow Network or through the provision of any other services may be transferred to any of our 15ToKnow-owned or affiliated entities for the purposes of carrying out or facilitating these services. It will also be necessary to transfer this information to third parties for various services and functions relating to the operation of 15ToKnow and its programs.